Contact us
A real person reads these. We answer every message within one working day, usually much faster.
Email: vixneshop@gmail.com
Write to us before you order if you want to check anything — whether the adhesive plate will hold on your wall, how long delivery takes to your country, or whether the lamp is bright enough for what you have in mind. We would rather talk you out of a purchase than take a return.
If you have already ordered, put your order number in the message and we will pull it up straight away.
The quick answers
- Delivery: 12 to 20 days across Europe, tracked. You get the tracking link the day it ships. Not arrived in 30 days? We refund you.
- Returns: 30 days, no restocking fee. See our refund policy.
- Warranty: 2 years. If it fails, we replace it.
Vixne — online only. We do not run a shop you can walk into, so email is the fastest way to reach us.