Shipping policy

Shipping

We ship across Europe with tracking on every order. Here is exactly what happens and when.

Processing

Orders are processed within 1–3 working days of payment. We don't process or ship at weekends or on public holidays.

Delivery times

Total time, processing included:

• Germany, the Netherlands, Denmark, France, Italy, Portugal, Spain: 12–20 days

We ship from our supplier's warehouse rather than holding stock ourselves. That's slower than a local shop, and it's the reason the price is what it is. We'd rather tell you that up front than surprise you after you've paid.

If your order hasn't arrived within 30 days of shipping, we refund you in full.

Shipping cost

Shipping is included in the price shown. There is nothing added at checkout.

Duties and taxes

For deliveries inside the EU there is nothing extra to pay on arrival. All applicable taxes are already included in the price you see.

Tracking

You get a tracking link by email the day your order leaves the warehouse. The first scan can take 24–72 hours to appear — that's normal and doesn't mean anything is wrong.

Wrong address

Please check your address at checkout. If you spot a mistake, email us straight away — before it ships we can usually fix it.

Lost or damaged

If your order arrives damaged, or doesn't arrive at all, email vixneshop@gmail.com with your order number and a photo if there's something to see. We replace or refund. You don't have to argue with a carrier on our behalf.

Contact

Vixne — vixneshop@gmail.com. We answer within one working day.